Refund Policy
Transparent conditions for payment adjustments, cancellations, refund eligibility, non-refundable work, and processing timelines.
Refund Policy
At My Offshore Employees, we are committed to providing transparent and reliable offshore staffing solutions. This Refund Policy explains the conditions under which refunds, cancellations, and payment adjustments may apply to our recruitment and staffing services.
Our services involve dedicated resources, recruitment efforts, onboarding processes, and operational arrangements. Therefore, refund eligibility depends on the stage of service delivery and the applicable signed agreement.
Payment and Service Commitment
When a client engages with My Offshore Employees, payments may cover:
- Candidate sourcing and recruitment activities
- Interview coordination
- Employee onboarding support
- Administrative setup
- Dedicated offshore employee allocation
- Workforce management services
Payments made for completed services or resources already delivered may not be refundable.
Refund Eligibility
A refund may be considered under specific circumstances:
- Duplicate payments made accidentally
- Incorrect billing caused by a verified technical error
- Service cancellation before recruitment activities begin
- Failure to deliver agreed services according to the signed agreement
Refund requests must be submitted with valid documentation and enough information to verify the payment and relevant service stage.
Non-Refundable Services
The following payments are generally non-refundable:
- Recruitment fees after candidate sourcing begins
- Completed employee onboarding costs
- Monthly staffing fees after service commencement
- Payments for resources already assigned to clients
- Customized service setup charges
Cancellation Policy
Clients wishing to cancel services must:
- Provide written cancellation notice
- Follow the agreed contract terms and notice period
- Complete outstanding payments before termination
- Return company assets or confidential information where applicable
Refund Processing Timeline
Approved refunds will be processed after verification of the request, through the original payment method where reasonably possible, and within the timeline stated in the applicable service agreement.
Eligibility, deductions, notice periods, processing timelines, and exclusions depend on the signed proposal or service agreement. This page does not override written commercial terms.
Contact Information
For refund-related questions or requests, contact:
support@myoffshoreemployees.com